Another victim of the innovator’s dilemma: Netflix
Sep.20, 2011 in
Disruptive Innovation, Leadership, Strategy
“I messed up and owe you an explanation.”
That’s the first line of an email that millions of Netflix customers received in their inboxes recently. Before then, not many customers even new who Reed Hastings, the co-founder of NetFlix, was.
For those that took the time to read the 671-word apology, they were likely disappointed, confused, or [...]
